Providence Health & Services

For our patients, quality often comes down to a feeling of trust. They tell us that they want to feel understood, supported and cared for in a way that they can trust.

Beyond this personal connection, quality can be expressed quantitatively through performance measures in specific areas of clinical care.

Within Providence Health & Services, we hold ourselves accountable to both standards. Our goal is to provide a connected experience of care, built on a foundation of clinical excellence. We strive to provide the best care and service to every patient, every day, and to prove it through our results.

This part of our Web site provides links to quality reports from multiple sources — including government agencies, public watchdog groups, accrediting organizations and our own patients — to help you compare and assess our quality performance. It also shares our vision for quality and some examples of what we are doing to continually improve quality. We encourage you to:

• Start with our Reader's Guide for tips on how to evaluate quality information.
• Read about what we're doing to maximize patient safety.
• Review and compare our quality performance by visiting local and national quality reporting sites.
• See how we rate in patient service and satisfaction.
• Learn about our quality vision and efforts by exploring other Providence links.
• Check one other measure of quality: the awards and recognition we have received.